Telus cancel service reddit

Telus cancel service reddit. ADMIN MOD. Here’s why I’m leaving Telus as an employee and why you should as a customer: *Its too large of a company for its own good. I’m switching out of TELUS internet. Chat with us. I have a reminder in my calendar to call TELUS a few weeks before my deal expires and speak with retention or loyalty to get my deals renewed. The problem is, his plan is a bit expensive at $75 for 20GB. The new two- year plan was up $7/month but with faster download speed and no limits. TELUS Team Member. I was under the impression I would be charged $15 a month on my remaining term which is 13 months. We provide exclusive service for new and existing customers. If you are paying monthly that is through Telus, so if you cancel service with Telus you're also cancelling your Apple Care. Cancelling Telus services. My time was worth more and they sucked at the service part of customer service. While all of them are fairly horrible for support independent rankings tend to be Telus > Rogers > Bell. In many cases, even managers/team leads are Get Exclusive Partner Program offers available only for members. Edit. Sep 10, 2020 · We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. You need to be proactive. I used to have telus 750/750 and PikTV. com. 13K subscribers in the telus community. The customer service has no answer. If you want to cancel your services with TELUS then we’re more than happy to help. EDIT: After talking to Shaw through chat support, they will no longer be able to keep the email address for $5/month after the service as been disconnected, only if its process of disconnection are you able to still do so. Especially if you have their fibre gigabit internet and tv service. The new phone need to be in a resaleable condition. com and include a detailed description of your issue This is why I left Telus. • 1 yr. Contact us. Total Price of Phone: $550. New Telus Bill different from verbal agreement with service Rep. (Please forgive the poor formating and grammatical issues) If you paid for device care cancel it now its a waste of money they won't fix your phone or treat you with any kind of human dignity. Usually works. Hi. We then have lots of discounts that are dated "Jan 14, 2021 to Jan 13, 2023", and our final bill comes to something like $81. Make sure you update your final billing address. Since the start of my contract I’ve been trying to get Telus to install the fibre internet and between the 1st and 3rd month I’ve had 5 technicians either come and say they need a different department or not even show up in Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. sometimes the cancellation fee after a The Telus service was priced at ~$68 at Telus, and teksavvy was ~45 for the same 25 mb/s speed. You best phone and if you find what you want and have them email you the information. you are moving to an area they cannot provide any telus services. The guy who built Think Protection is Joel Matlin who built Alarm Force and sold it to Bell Canada. BiB Discount: -$600 *asterick. Reply. That will cancel Telus when your number is switched over. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. So maybe I ca transfer some of 100Gb files to the laptop instead of to my work machine. I had to move as my landlord sold their house and the area I moved to could only do 50/15 even though the… Nov 26, 2019 · Options. You can use up to 50% of the monthly usage specified in your contract before making your decision. ago. Both do a pretty good of getting you about the advertised bandwidth you are paying for. Support. I can’t wait another year with this terrible service, I need my phone for work and service is unreliable in my area even though their map says I should have service anywhere. I recently canceled my services and want to know if these charges are normal. A bad experience after cancelling a mobility account. Welcome to r/TELUS!. I am in a 2 year contract but I require faster speeds for work and telus is refusing to wave the cancelation fee, suggested trying the new service and if not satisfied they will cancel. The service rep said I'll get an email of the contract but it won't include the full discounts until I get billed. They're positive we owe a specific cancellation fee, they just can't provide it in writing. Is that a legit way to avoid the fee? If so, where should I post an ad trying to find someone? Are there any risks involved? Telus would just zero your contract if they can’t honor their end of the deal. 83/month for an Iphone 12 with a $50 rate plan with 20GB data is pretty appealing. 4. I now see that Rogers EPP and Telus EPP offer $50 for 20GB on BYOD which I am eligible for either through my workplace. 424. 135 Gig $135/mo. 67 ($80 pro-rated) + $14. I called Telus on the 1-888-811-2323 number to renew my loyalty plan that expired last month. Welcome to the official subreddit of TELUS. Telus_TV. I called an agent to cancel the service, and ask for refund. Online exclusive for TELUS customers. Granted that takes you out of the loop and if something isn't processed correctly it may take a lot of time to realize billing is still occuring. Looks like you can do this twice within 24 months. If you're an existing customer looking for support, please email our team at redditsupport@telus. Please first read the Mint Mobile Reddit FAQ that is stickied and linked in the sub about and sidebar, as this answers most questions posted in this sub. 67 ($80 pro-rated) + $0 fee since I'm cancelling with less than a month left. Cancellation without penalty is definitely possible, even though Telus service agreement says they provide the service as-is with no guarantee. I called the number and got a deal, but in the email the deal was completely different than what was offered initially. I called Telus today to cancel my TV and Internet. You will be able to access your self-serve for 90 days after cancellation Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. 5 $165 /mo. Just call in and they will send you a cheque. A little background: I cancelled my entire mobility account with 2 lines in August after much disagreement with Telus support team regarding poor network coverage, slow speed and credits that were not applied, and will never be applied, as promised. Then they started talking about how You can pay in full upfront for the full 2 years but that will be direct through Apple, Telus just facilitates the transaction. Really hate this game but I’ll go wherever is cheapest. Telus won't match. 92/month for 24 months plus $600 BiB. Start your online booking. com or by SMS anytime at (855) 645-3159*. 12K subscribers in the telus community. If the bill is pro-rated, I would be charged ~$2. So better deal than using cash (think interest) or Credit card (think interest). Mobility. Chances are, they'll still charge you the 15 dollar cancelation fee if you don't fall under any of the above. Galaxy AI is here. 11-26-2019 07:54 PM. The process of dealing with issues with them is a pain even though most of their customer service agents are nice. Check out our pinned posts for… If you tell them you're going to cancel and move services they'll often try to give you a deal to keep you as customer. Telus device care? Biggest money scam. Our passion is connecting Canadians with the best internet and cellular technology available with customers' first service. We recognize the land and the benefits it provides all of us, as an act of Internet. They will then move your number to their system and close your Telus account for you. I saw a 25/25 no contract at $55 for 3 months then $76 after. They say something about giving back in credit in the following month. Telus device care uses a company Asurion to "fix and replace" broken phones on deductible. TV + 4 channel packs. Telus’ best offer to me $75 for unlimited talk and text and 35GB high speed data and slower unlimited after that. Trying to understand first bill more clearly and will I get that extra I paid back whenever I cancel Okay so I signed on for a 75$ a month plan my first bill was 150$ I'm assuming because of Telus prorated it will I ever get that extra 75 dollars I paid back? Telus buying ADT Canada is like Telus buying Quebec Telephone. That said, I now have a bunch of equipment that I've already paid for in my house; to wit, a remote door lock, a doorbell camera, and a handful of alarms. Misc. com and include a detailed description of your issue You can cancel your contract and return your device in near-new condition within the first 15 days of your contract. I've always stuck with Bell for coverage reasons, but this is a pretty appealing offer. May 5, 2023 · 05-06-2023 12:40 PM. SamsungCare+ is $449 and $190 per incident, which are unlimited if its not user damage. You need to work for a company that has corporate deals with a mobile provider or have a business account. Been with Telus for over ten years, always on time with payments. Same as if you move to Winnipeg MB. I sent back their TV box set, still fully untouched. they said they would look into it. Prior to installation, you will be able to void the contract if it does not meet your needs! So, I'm shopping for a new phone with Telus and I saw that the Pixel 6a is $0/month with a 2 year contract, but the fine print is a bit confusing and I can't seem to find an answer as to how much of the included discounts I'd owe back if I needed to cancel service before the two years. Hey everyone, I was about to switch to another internet/tv provider from Telus , but I got a very good offer from them for $90/month. The door to door guys can absolutely be shady cause they are work for a third party company who don't have the same scruples about sales as regular telus employees. A pretty standard telus winback deal is $50 30gb and then if you do multiple lines there's the family discount too. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. B) i find that the cost is roughly the same so I tend to go on contracts so I can pay for the device monthly with no interest and then sell it when the cost of getting a new phone is the same as the amount I would get if i sold Telus Discount: -$150. I get netflix from telus but don't care much about it, I don't watch netflix much. 1Gig $89/mo. NFtoBC. I have called telus multiple times over April 2023, to let them know that I will be moving and need the service cancelled each time assured my. Hi, I usually call and negotiate better deals with Telus but someone else in the household agreed to a terrible deal when they called, he Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Or call us 1-855-930-2383. So ignore the total on the email. •. Jan 6, 2020 · Effective as of January 06, 2020. Telus Device Care is $9/month and at the highest tier with my phone is $650 to replace it (Apparently Telus won't repair phones). I wasn't sure if they were scammers, but they provided detailed information about my internet plan and account balance. 2 years later they say that I owe over 4oo for equipment, I called them and told them that they were dropped at post office as directed. 5Gig $109/mo. The customer loyalty and retention rep put a 6month promotion on my account that reduced my bill by $5 to offset the credit card fee. I hope you can help resolve this for me ASAP, as my family and I are so close to cancelling our home internet, phone and TV accounts we've had with Telus for over 30 years and go elsewhere for these services. The only way to get fiber to the prem is thru Telus. 67/day, so less than the $15, if I do it right away. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. But since I moved to a new condo, novus is offered with good deal. : Bell’s best offer to me when I switched $124 unlimited calls between 7pm and 7am and 6GB shared data. So, I managed to cancel my Vivint service, and actually had a passable experience doing so. We're providing exclusive promotions & deals for new customers. I didn't notice then the added TELUS TV fee at the time. I’ve been with Telus for 5 months now starting with internet 50 (copper wires). They are the exact same. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. However, I had to disable the 'prevent cross-site tracking' setting in Safari for the authentication to work. I'd recommend you contact Shaw yourself, wait the necessary time to speak with a rep to close Hello, all customers have a 15 days buyer's remorse period for any activation. If you get a small loan next time you get a phone, you can keep your bills lower and keep them from screwing you around. We pay $230 a month for two cell phones, on contract. Both are going to have customers who are determined they are the worst company ever because of an isolated experience they've had. If you want to keep your phone and phone number, simply pick the provider you wish to go with and bring your Telus account number. I'm thinking, best time to cancel is Jan. So if someone is already a direct customer of Netflix, Apple+, discovery+ then those 3 separate streaming services are billing the consumer direct, but magically if you call Telus they will instead just bill you instead…but at the same time pay those services on your behalf. This is a very standard service in the industry. I made it clear that this was because of their recent price increases, bandwidth cap decreases, and coming charges for bandwidth overage. $2. Anyway to cancel my contract without paying the fees? I have 1 more year on this service and would cost me 600$ to cancel it because of the phone. The downside is having to give the phone back after 24 months, but the upside is it's about $15-20/month cheaper than most other options. 1. Learn more about TELUS’ commitments to Reconciliation. Telus is horrendous! They take hours to reach on the phone if they don’t hangup on u by the time u realize it’s been 3 WHOLE HOURS. It seems like TELUS replaced OptikTV with a new product called TV+. My 2-year Shaw Internet contract ends in March, 2022. • 3 yr. Options. Tbaytel created a big push to move their customers to the new network and with that left Bell (Telus and Koodo too) customers without a network to roam on in the area any more. Let's make the future friendly. You no longer have access to Telus Rewards points if services are already cancelled as your Telus. Although the Telus site says you can keep your history there Both Shaw and Telus are fine. Or do the math. It’s a no-brainer. I understand cancelling means I don't have access to monitoring and the app anymore -- fine by me Welcome to r/TELUS. I've called and they said they have no deals to give me for loyalty. GeoffwithaGeee. easiest way to have Telus submit a service cancellation to Shaw on your behalf. Best thing to do is call Telus at 310-2255 if you want to confirm or chat it using Telus. Find a store. I had been with Telus for years and years and quit one day after waiting two hours. 8. You will only be charged up till you cancel/port. com and include a detailed description of your issue Once you get the services up and running and make sure they are providing all of the services in your agreement it’s a really good service. Actually got through without a wait. Get Stream+ from just $20 per month. I'm moving this week and my building is a Telus-preferred building. 0 Kudos. Some decisions are stressful, but when you bundle Netflix, Disney+ and Amazon Prime with Stream+, the only decision you’ll need to make is what to watch next. That being said you can absolutely cancel before the install no problem as well as up to 30 days after your install with no penalties. 7. There are many attractive offers available for you in self-serve. Get the all-new Samsung Galaxy S24 series for $0 upfront. If you find a post useful, please give the author a "Kudo". The package comes with up to 4 set-top boxes, a wireless modem/router, and wifi extender, all for free. Been with Telus for 10 plus years, customer service usually good. Integration will never likely be complete. We have fibre to the house, and my bill just says PureFibre Internet (included data 1000GB) : $160. Post Reply. Enrol today2. Homes that are already built and have concrete, gardens, etc, may need to be demolished. You should be calling telus. Which 165$ for early cancellation. Loyalty departments still exist but don't expect any deals. 2. Here's the breakdown of the device pricing: You will get 3 closing bills. If you are a person with a disability, you have an extended trial period lasting a full month. Telus is scamming you. Is it possible for them to just cancell an account without my consent all the bills are paid and I'm on there 24 months contract. com and include a detailed description of your issue So in that time the technician cancelled my account and transfered it to the new tenants. com My Account will no longer work. I cancelled my service 4 years ago, was sent packing boxes and waybills to return equipment. So we have been Telus Home Internet customers for many years. TELUS RFD Promo for New Customers. I got an immediate offer to reduce my bundle price by $35 from $108 to $73 before taxes. Their Black Friday deal of $5. you are in a fibre area moving into an area where they cannot provide fibre services. Come March, again fee was ~$100, and I finally notice the TELUS TV charges. (Unless you live in the tiny area where Shawgers built FTTP in the early aughts. As a result Internal communication is horrendous, there’s a separate department for every concern/issue meaning there’s no one go to person or # you can access for help. They’d just cancel with no charge to you. The problem is that they're telling us they cannot provide the service agreement, as it was originally from 2019 and their system has apparently changed since then. com and include a detailed description of your issue Find an address in BC or Alberta with no Telus service available and say you’re moving there. Check eligibility. 1st or 2nd, so I don't get the $15 charge according to what Jan 6, 2020 · Effective as of January 06, 2020. I personally loved Bell, but their customer service was god awful. We can take away the stress of staying connected during your move so you can stay focused on everything else. You will be able to access your self-serve for 90 days after cancellation When I saw your post I gave Telus a call and told them I want to cancel my home internet account (they said the fee kicks in for me on Oct 17). 5 Gig $155/mo. com and include a detailed description of your issue When I set up Telus at both home and my business, in both cases Telus submitted the cancellation request to Shaw and Shaw's loyalty department called me to confirm and try to save me as a customer. Access spectacular deals on Mobility and Home Services curated for your organization. Has strong major city coverage but less wide coverage. No one here will have any specifics on how your refund will get back to you. I've been with Telus for over 10 years. Basically watch normal channel news + channels from channel pack. . Hi Santosklaus, to check the terms of your contract including the promotions, package and rates on your account, you will need to call in to speak with an agent at 1-888-811-2323. $80 + $0 fee. I'm not even sure what our plan actually is. May 15, 2022 · 1 REPLY. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. So Bell put up towers originally just for travellers to use but then decided to start offering the service to the locals. ) Oh, the teksavvy sales guy will say it's fiber to the prem, but it's not. Switched to another provider. I was charged a TTV service agreement fee of $195 and HS service agreement fee of $390. When we moved from AB to BC, my Telus contract still had over 8 months left and I told Telus to hold my account till I buy a new place to re-establish Telus service and the rep offered to simply cancel out my contract and waived the penalty (I think the penalty was $30 per month remaining). 05-17-2022 02:42 PM. Telus primarily outsources its employees for a lower cost. We recognize the land and the benefits it provides all of us, as an act of New TELUS TV+ Online Streaming platform. Welcome to r/TELUS. I have 11 months left in my contract and they’re charging me 15$ for each month left. Unlock the power of AI, only with Samsung. Thank you everyone for all your help. Rogers runs its own network, check coverage maps. The costco guy might say the same. They spoiled my all day as I was on call for 3 hrs and they said they will call back and Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. Shaw does not need proof or death certificate if you need to close services upon someone's death. com and include a detailed description of your issue greenslam. He talked to customer service and was informed that he would have to pay back the device balance PLUS the device discount credit, which totals to about $1100. Much more reasonable times. Endless waiting for 90 mins to 2 hours every time for customer service. $150 up-front credit. This is what makes for super bad customer service. Telus’ Terrible Customer Service. You'll be month to month and have more power to negotiate your plan. If you are looking for a decent alarm system with monitoring buy Think Protection. They’ve been a fraction of the price of Bell but with 3x the service for me so far. You will be charged for equipment (TV boxes) if not returned. true. @teddy2kk's solution to setup an email on friends account is the only way possible. It's ADSL over the old phone lines. 1Gbps (although 500Mbps would be good, 300Mbps seems too slow for the number of concurrent streams I have at home) cheapest home phone lite with caller ID. You have to go to the original vendor (customer service if ordered by phone). Oh yeah I bet lol. We can be reached 24/7 at reddit@telus. The rep told me in order to avoid paying the cancellation fee, I can find someone to takeover the contract for me. com and include a detailed description of your issue As long as you’re on post paid billing. All this is at 0% APR. you are leaving the country. now they are saying that I owe 1. It’s odd. I didn’t realize Rogers had better signal penetration ! I thought Bellus had the best signal lol. Share. BendOverTelusAndShaw. Shaw will waive the cancellation fee on death. You just have to make the $22. Finally had enough. Avoid the trouble Telus employees are rude and uneducated on the services they provide. 50 ($15 pro-rated) $2. So he got Telus on the phone, verified his identity, and turned the phone over to a friend with a very strong and stubborn personality to start "negotiating" the cancellation. So if you die and your family has to call in and cancel services, the fee would be waived and services would be cancelled. com and include a detailed description of your issue Telus will waive contract fees for the following reasons. A) you pay the rest of the device balance. Here are some things to consider before you can cancel your service. Upgrade now for $0 upfront with TELUS Easy Hey all, I've never worked with Telus before so I'm shocked at the poor customer service for such a big company. Alberta. Not yet a TELUS customer? Make the Smart Move. If you return the device then you don’t pay the bring it back discount. But still have the Telus equipment ( ont router ) to deal with. Welcome to the Mint Mobile subreddit. Telus Technician no-show TWICE Sent. The new interface is much better and the streaming is much better. This way you skip having to wait on Telus won't change the price of your plan just cause your done paying for your phone. Move to Shaw and they will call you to be back at a better price than Shaw. Both charge way too much for their service unless you are on a promo plan. Sure. Hope that helps Moving households and currently have telus 1G, the only available telus service at new address is 60mbs which if you calculate is a 94% decrease in speeds. Fibre is easier to install in newer homes/buildings as this can be done while the house is being built and ripping apart the ground isn't an issue. IF I visit the site incognito and enter my address (important) I get offered the following as a NEW customer: 2. Moving across the country to another province with no Telus service triggers a $15 per month fee for however many months you have left in the contract :) 1. @george123 With 2 year contract you will pay 10 - 15 $ for remaining months. Monthly Payment $550/24. I have no issue paying off our phones, and switching providers as long as we Cancelation fees. Telus will then send you a final bill. Takes between 2 to 3 weeks to receive it after you call in. Telus will reduce rate if you threaten to leave just call support and ask to talk to the customer retention line :) always the best deals through retention. $122/mo after the first 12 months. I called Telus to cancel and they put me on with someone from retention's and they offered to match the price for 6 month, I accepted, 6 months pass, and I call to cancel my Telus service and same thing happens, they extend the retention price match For substantially the same TV channels and Telus 50 Internet, plus a subscription to Crave TV, they're offering me: $78/mo for the first 12 months. So when I made the switch, and Bell called me back, they weren’t able to offer me the corporate deal that Telus gave me, so I decided to stay w/ Telus lol. Have you tried moving the service to your new address. If you haven't heard from Shaw, give their loyalty team a call and see if they have a pending cancellation request. Hi there - we're looking at buying out our TELUS contract, which ends in July. Our passion is connecting Canadians with the best internet and cellular technology available with customers' first I don’t understand this cancellation fees policy too. If all else fails, send a letter to the address on your monthly bill, and keep a copy. I've been working in Cybersecurity for 25 years+ and this Telus is strongest in the west / Bell in the east but both have a network sharing agreement. Bundle your streaming with Stream+ and save. They may also ask what deal you're getting, so come prepared. 00 WTF? So, I'm cancelling internet since it Support. Moving with TELUS is easy. Check out our. If you’re planning on keeping your number, do not cancel Telus, talk to bell about porting/transferring your number. Traditional_Toe_3421. jz ns hv dc qu io lv nw hw vl